Privacy policy

Who we are

Woodland Living is the registered business name of Jarrod Bradley Freeman, a sole trader, ABN 77 604 496 151. This policy explains how we handle personal information through this checker and enquiries made using it. Other websites you visit have their own privacy policies.

What we collect and why

The checker uses the property address and your answers about purpose, size, budget and timing to prepare a preliminary property report. Map services receive search text or property coordinates to provide address suggestions, boundaries, planning information and building data. These services can also receive technical information such as your IP address.

You can view the report without giving us contact details. If you choose to send an enquiry, we collect your name, email, phone number, property details, project answers, optional ownership information, the first-look result, campaign tags if present, and your consent wording, version and submission time. We use these to review your request, contact you about it, keep an enquiry history and avoid duplicate follow-ups.

We and our hosting and security providers process technical information, including IP addresses and security-check results, to operate and protect the service. Our enquiry rate-limit records use a keyed IP hash rather than storing the plain IP address.

Your choices

Contact details are required only when you ask the team to review your block. If you do not provide them or agree to enquiry contact, you can still read and print your report and contact us directly. Sending an enquiry does not subscribe you to marketing emails or a newsletter. You can ask us to stop following up at any time.

Use the same email if you have enquired before so we can keep your enquiries together. An identical enquiry within 24 hours may be combined with the earlier submission. Later checks or changed answers may be recorded as updates on your existing contact.

Who receives information

Authorised Woodland Living staff and service providers receive information needed to handle your request. Cloudflare hosts the checker, stores submitted enquiries and provides Turnstile security checks. HubSpot stores contact details, enquiry notes and follow-up tasks when enquiries are delivered to our customer-management system.

Property lookups use Victorian Government/Vicmap and other government map services, Overture Maps and public OpenStreetMap services. OpenStreetMap fallback services include overpass.private.coffee and maps.mail.ru. They receive the requests your browser makes to them. Contact-form names, emails and phone numbers are not included in these property-map queries.

If you choose a booking or another external link, that provider handles the information you give it under its own policy. We may also disclose information when required or authorised by law. We do not sell enquiry details.

Overseas processing

Our service providers operate internationally. Information may be processed outside Australia, including in the United States, the European Economic Area and other countries where their services and support operate. We do not promise Australian-only storage. See Cloudflare’s privacy policy and HubSpot’s privacy policy for their processing and transfer information. Contact us if you need more detail about a particular provider.

Storage and retention

Form answers and reports stay in page memory until you send an enquiry, print or save the report, or leave the page. The checker does not save report images or contact details in browser storage. Hosting and map providers may still process requests as described above; security services may use browser signals or storage.

Submitted enquiries are stored in our Cloudflare database and, when delivered, in HubSpot. We keep enquiry records for handling your request, related business records and applicable legal requirements. You can ask for deletion; we will explain if a record must be retained. Deletion is handled on request, not automatically after a fixed period. We restrict access and use the providers’ security controls, although no online system is completely secure.

Access, correction, deletion and complaints

To request access to your information, correct it, ask for deletion, withdraw enquiry contact consent, or make a privacy complaint, contact Jarrod at jarrod@woodlandliving.com.au or 0432 418 796. We may need to verify your identity before releasing or changing records. We will review your request and explain the outcome or any reason we cannot fulfil it.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner, which can explain the complaint options available to you.

Changes

We will update this page when the checker’s information-handling practices change and show the updated date above.